Terms and Conditions King Group –
Official Platform Guidelines

01Introduction & Acceptance of Terms

Welcome to king group, an online gaming platform operating under a valid licence and subject to strict regulatory requirements. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and king group ("Company", "we", or "Platform").

By performing any of the following actions, you are deemed to have read, understood, and agreed to be bound by these Terms in their entirety:

• Registering a new account on the king group platform
• Log in to your existing account
• Making a deposit or carrying out any activity on our platform
• Downloading and using the king group mobile app

If you disagree with any part of these Terms, please cease using the platform immediately and contact our support team to close your account.

02Account Eligibility & Registration Requirements

To register and use the king group platform, you must meet all of the following eligibility requirements without exception:

• Age: You must be at least 18 years of age at the time of registration. king group takes its responsibility to protect minors seriously and conducts periodic age verification checks.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement in the country or territory in which you reside.
• Location: You are not located in a region or jurisdiction where access to online gambling services is prohibited or restricted by local law.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. Providing false information is grounds for immediate account termination.
• Non-Employee: You are not an employee of king group, an immediate family member of an employee, or an individual with a direct connection to the platform's operations.

King group reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, proof of residential address, and supporting financial documents. Failure to submit the required documents within the specified timeframe may result in temporary suspension or closure of your account.

03Registration, Password & Account Security

Your account security is a shared priority. king group employs end-to-end encryption and two-factor authentication (2FA) to protect your account from unauthorised access. However, you also bear an equally important responsibility.

By opening an account with king group, you agree to:

• Create a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an additional layer of protection
• Notify king group immediately if you suspect your account has been accessed without authorisation
• Log out of your account after each session, especially on shared devices
• Update your account information whenever changes occur, such as your phone number or email address

King group will never ask for your password via email, phone, or any other communication channel. If you receive such a request, please report it to our support team immediately as it may be a phishing attempt.

04Deposits, Withdrawals & Payment Policy

King group supports a wide range of payment methods popular among Malaysia users, including DuitNow, FPX, Touch 'n Go eWallet, and direct bank transfers to Maybank, CIMB, RHB, Public Bank, and Hong Leong Bank accounts. All financial transactions on our platform are subject to the following policy:

Deposit:

• The minimum deposit is RM 20, or the amount specified for each respective payment method
• Deposits are typically credited to your account within 2 to 10 minutes, depending on the payment method used
• Players are responsible for ensuring that payment details entered are accurate – king group is not liable for deposits sent incorrectly due to inaccurate information
• Every deposit must come from a legitimate source and be made in the registered player's name – third-party deposits are not accepted.

Withdrawal:

• The minimum withdrawal amount is RM 50 or the amount specified for a particular withdrawal method
• First-time withdrawals or those following changes to bank details require additional KYC review
• Withdrawal processing times range from 15 minutes to 24 business hours, depending on the method and current request volume.
• King group reserves the right to hold withdrawals for the purposes of fraud investigation or regulatory compliance
• Daily, weekly, and monthly withdrawal limits may apply depending on your account level and verification status

All financial transactions on the king group platform are recorded and can be reviewed under "Transaction History" in your account. If you notice any discrepancy, please contact our customer support within 30 days of the transaction date.

05Bonuses, Promotions & Wagering Requirements

King group offers a wide range of bonuses and promotions to enhance your gaming experience, including a welcome bonus, weekly cashback, reload promotions, and VIP programme rewards. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus carries a wagering requirement that must be met before the bonus funds or any winnings derived from them can be withdrawn. The wagering requirement is clearly stated on each promotion.
• Validity Period: All bonuses have an expiry date. Bonuses that are unused or whose wagering requirements are not fulfilled within the valid period will be forfeited automatically.
• One Bonus at a Time: Only one active bonus may be used at a time unless otherwise stated in the relevant promotion's terms.
• Betting Limits: While a bonus wagering requirement is active, the maximum bet permitted per round or hand is RM 10 or the amount stated in the bonus terms.
• Eligible Games: Not all games contribute equally toward the wagering requirement. Slots typically contribute 100%, while table games may contribute at a lower rate.

Referral bonuses are only eligible for genuine new registrations. Referrals to accounts belonging to the same owner, family members sharing a device or payment method, or accounts opened solely to claim bonuses are ineligible and may result in the cancellation of all associated accounts.

06Game Rules & Outcomes

The king group platform uses a Random Number Generator (RNG) that has been verified and certified by independent third-party testing bodies. This ensures that every game outcome is truly random and fair for all players.

• The outcome of completed games is final and cannot be disputed except where a verifiable technical error has occurred
• In the event of a technical disruption during gameplay, king group will resolve any disputes based on the server logs recorded by our system
• Exceptionally large wins will undergo additional verification before being paid out — this is an industry-standard procedure to confirm the legitimacy of the win
• Players are responsible for maintaining a stable internet connection while playing. king group is not liable for losses resulting from connection disruptions on the player's end
• Each game has its own specific rules, which can be found under "Game Information" within the platform.

For Live Casino sessions, all gameplay is recorded for audit and dispute resolution purposes. These recordings may be reviewed by the king group team when required.

07Prohibited Use & Player Conduct

To protect platform integrity and ensure fairness for all users, the following activities are strictly prohibited on the king group platform:

• Use of automated software, bots, scripts, or any tool intended to automate gameplay or gain an unfair advantage
• Collusion with other players to cheat the system or manipulate game outcomes
• Use of the platform for money laundering or any other illegal financial activity
• Exploiting bugs, system vulnerabilities, or technical errors to gain undue advantage
• Registering multiple accounts using the same or different personal information
• Using another person's credit card or payment method without valid authorisation
• Attempting to hack, gain unauthorised access to, or disrupt king group's systems and infrastructure
• Spreading false or misleading information about king group through any medium
• Threatening, abusive, or disrespectful behaviour toward support staff or other players in live games.

08Privacy, Data & Information Protection

King group takes player privacy extremely seriously. The collection, processing, and storage of your personal data is carried out in accordance with our separate Privacy Policy, which can be read in full on the Privacy Policy.

In summary, here is king group's commitment regarding your data:

• Your personal data is used solely for platform operations, identity verification, regulatory compliance, and service improvement
• King group does not sell or rent your personal data to third parties for marketing purposes
• All data is stored on servers protected with industry-standard encryption
• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate data or deletion of data under certain circumstances

By using the king group platform, you agree that communications via email or in-platform notifications form part of the service we provide. You may manage your notification preferences in your account settings.

09Liability Limit & Disclaimer

King group provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will always be free from interruptions, errors, or technical defects. To the extent permitted by applicable law:

• King group accepts no responsibility for any indirect, consequential, or special losses arising from the use of the platform
• King group's total liability to any player in any situation is limited to the amount deposited by the player within the 30 days prior to the claim being made
• King group accepts no responsibility for service disruptions caused by factors beyond our control, including natural disasters, third-party failures, or internet infrastructure outages
• Players use the platform at their own risk and are solely responsible for the gambling decisions they make

10Closure, Suspension & Self-Exclusion

Players may close their account at any time by contacting the king group customer support team. Prior to closure, any valid balance will be returned to the registered payment method once all active wagering requirements have been completed or waived.

King group reserves the right to suspend or close an account under the following circumstances:

• Violation of any section of these Terms and Conditions
• Failure to submit requested KYC documents within the specified timeframe
• Activities that raise suspicion of fraud or money laundering
• Requests from relevant authorities or regulatory bodies
• Account inactive for more than 12 consecutive months

Self-Exclusion: We fully support players' right to self-exclude from the platform. Temporary self-exclusion options (7 days to 6 months) and permanent exclusion are available directly from your account settings without needing to contact support. Excluded accounts will not receive any promotional communications for the duration of the exclusion period.

11Changes to Terms and Conditions

King group reserves the right to amend, add to, or update these Terms & Conditions at any time without prior notice for minor changes. For significant or material changes, we will provide at least 14 days' notice before the changes take effect via:

• Email to the address registered to your account
• In-platform notifications when you log in
• Announcements on the king group website homepage

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes made, you have the right to close your account before the effective date.

The latest version of these Terms and Conditions is always available on this page. The last updated date is shown at the top of this document for your reference.

12Contact Us & Dispute Resolution

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your experience on the king group platform, our support team is available 24 hours a day, 7 days a week, 365 days a year.

Available communication channels:

• Live Chat: Available directly on the platform and mobile app – average response time under 3 minutes.
• Telegram: king group's official Telegram channel for immediate assistance
• Email: [email protected] – for formal complaints or issues requiring documentation.

For financial disputes, please submit a formal complaint accompanied by the relevant transaction evidence. king group is committed to resolving all complaints within 5 business days. If you are not satisfied with the resolution provided, you have the right to escalate the dispute to the appropriate regulatory body or independent arbitration.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved internally will be referred to a mutually agreed arbitration body.